Sapien Privacy Policy

This Privacy Policy explains how Sapien (“Sapien”, “we”, “us”) collects, uses, and shares information when you use our mobile application, website, and related services (collectively, the “Service”).

If you do not agree with this Privacy Policy, do not use the Service.

1) Who We Are

Sapien is operated by Sapien Group, Inc. ("Company").

Contact: support@sapienapp.io

2) Information We Collect

A. Information you provide

• Account information: email address and authentication identifiers (for sign-in).
• Profile information: username and optional profile details (e.g., name, bio, profile photo).
• Content you create: photos, videos, text posts (“Thoughts”), captions, and any metadata you attach.
• Social graph information: who you connect with (e.g., Inner Circle / Outer Circle), follow requests, blocks, and related actions.
• Communications: messages you send to support (and any attachments you include).

B. Information collected automatically

• Device and app information: device model, OS version, language, app version/build, and similar technical signals.
• Log and diagnostics data: crash reports and performance data, as available on your device/OS.
• Push notification tokens: if you enable notifications, we store a device token to deliver notifications.

C. Payments and subscriptions (Shield)

If you purchase a subscription (“Shield”) through Apple In‑App Purchase:

• Apple processes payment information. We do not receive your full payment card details.
• We may receive purchase/subscription status (e.g., whether a subscription is active) to unlock features.

D. Identity verification

If identity verification is enabled in the Service:

• We use Stripe Identity to verify identity.
• Stripe may collect and process identity documents and biometric information (e.g., a selfie), depending on your verification flow.
• We store limited verification metadata (e.g., verification status, timestamps, and references required to manage verification and prevent abuse).

3) How We Use Information

We use information to:

• Provide the Service: create accounts, enable posting, show your content, and deliver core features like the feed, profile, and circle features.
• Safety and integrity: prevent spam, fraud, and abuse; enforce policies; troubleshoot issues.
• Operate and improve: monitor performance, debug crashes, and improve reliability.
• Communicate with you: respond to support requests and send important service notices.
• Billing and verification: manage subscriptions and verification-gated features, where applicable.

4) How We Share Information

We may share information:

• With other users, based on your settings. Your content and profile may be visible to other users according to your circle/visibility settings.
• With service providers that help us operate the Service (for example): Supabase (hosting, database, authentication, file storage), Apple (In‑App Purchase, Sign in with Apple, push notification delivery), Stripe (identity verification, where enabled), OpenAI (content moderation for posts and comments), xAI (voice‑to‑text transcription when you use voice input), and other vendors we use for infrastructure and security.
• For legal and safety reasons: to comply with law, respond to lawful requests, or protect rights, safety, and integrity.
• In connection with a business transfer: merger, acquisition, or sale of assets.

We do not sell your personal information.

Voice Transcription

When you use the voice‑to‑text feature in the post composer or messages, audio is transmitted to xAI for transcription only and is not retained by xAI for model training.

Content Moderation

Posts and comments are screened by OpenAI's moderation API before publication. Only the text/caption content is sent; we do not send your account identifiers.

5) Data Retention

We keep information only as long as needed to provide the Service and for legitimate business purposes.

• Expiring posts: content with a set expiration may be removed from the Service after it expires.
• Deleted content: when you delete content or your account, we remove it from active systems, though some information may remain in backups for a limited period.

6) Your Choices and Rights

Depending on where you live, you may have rights to access, correct, or delete your information.

In all cases, you can:

• Update your profile information in the app.
• Delete posts you created (where supported).
• Request account deletion (where supported).
• Contact us at support@sapienapp.io with privacy questions or requests.

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No system is 100% secure, and we cannot guarantee absolute security.

8) Children’s Privacy

Sapien is not intended for children under 16. We do not knowingly collect personal information from children below the applicable minimum age.

9) International Transfers

Your information may be processed in countries other than your own. These countries may have different data protection laws.

10) Changes to This Policy

We may update this Privacy Policy from time to time. We will update the “Last Updated” date and, where required, provide additional notice.

11) Contact Us

Email: support@sapienapp.io
Mailing address: 1209 Orange Street, Wilmington, DE 19801